Terms & Conditions

By accessing or using this website, you agree to be bound by the following Terms and Conditions.

1. General

This website is owned and operated by Mellowly Tea. These Terms govern your use of our website and the purchase of our products.

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

2. Products & Availability

We make every effort to ensure that all product descriptions, images, and prices are accurate. However:

Products are subject to availability
We reserve the right to discontinue or modify products at any time
Colours and packaging may vary slightly from images

Our products are:

Manufactured in an FDA-registered facility
Produced under GMP (Good Manufacturing Practice)-compliant conditions

These standards are in place to ensure quality, safety, and consistency. However, these statements do not constitute medical or therapeutic claims.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change pricing at any time without prior notice.

Payment must be made in full at checkout using the available secure payment methods.

4. Orders & Acceptance

Once you place an order:

You will receive an order confirmation email
This does not guarantee acceptance of the order

We reserve the right to:

Cancel or refuse any order
Limit quantities
Correct pricing or product errors

If an order is cancelled, you will be refunded in full.

5. Shipping & Delivery

We aim to process and dispatch orders promptly. Delivery times may vary depending on your location.

Please note:

Delivery timelines are estimates and not guaranteed
We are not responsible for delays caused by couriers or external factors
Risk in the goods passes to you upon delivery

6. User Responsibilities

By using this website, you agree:

Not to misuse or interfere with the website
Not to attempt unauthorized access
To provide accurate and truthful information

7. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Mellowly Tea and may not be used without permission.

8. Limitation of Liability

Mellowly Tea is not liable for any damages arising from:

Use of this website
Inability to access the website
Errors or omissions in content

9. Governing Law

These Terms are governed by the laws of South Africa.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.